ow365 Privacy Policy — Your Information Is Safe With Us
ow365 protects your personal information with the highest level of care. In this policy we clearly explain what information is collected, why it is collected, and what your rights are.
Introduction and Scope
This Privacy Policy ("Policy") applies to the ow365 website ow365.cam and all of its services. By using the ow365 platform you accept the terms of this Privacy Policy.
ow365 believes that every user's personal information belongs to them. We never sell or transfer your information to third parties without authorisation under any circumstances. All your data is kept secure at all times using SSL encryption and modern cybersecurity measures.
If you do not agree with any term of this Privacy Policy, please stop using our platform and let us know your concerns through our contact channels.
1 What Information We Collect
Various types of information are collected during registration, use, and transactions on the ow365 platform. The details are listed below:
1.1 Personal Information Provided Directly
- Full name (in Bengali or English)
- Date of birth (for age verification — you must be 21 years of age or older)
- Email address
- Password (stored in encrypted form)
- National ID card or passport number (when identity verification is required)
- Residential address
1.2 Financial Information
- bKash, Nagad, Rocket, Upay account numbers (for deposits and withdrawals)
- Transaction history and amounts
- Bank account details (where applicable)
1.3 Automatically Collected Information
- IP address and device information
- Browser type and version
- Operating system information
- Time of visit, page visit history, and session duration
- Information collected through cookies and similar tracking technologies
1.4 Gaming and Behavioural Information
- Details and results of games played
- Bet amounts and frequency
- Promotion and bonus usage history
- Support chat conversation records
2 Purpose of Using Information
ow365 uses collected information only for specific and legitimate purposes. Information is never misused under any circumstances.
2.1 Account Management and Verification
Your identity and age are verified to create, manage, and keep your account secure. This is essential to ensure responsible gaming.
2.2 Processing Financial Transactions
Your financial information is used to process deposit and withdrawal requests through bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000.
2.3 Providing Customer Support
Your information is used to communicate with you via 24/7 live chat and email and to resolve issues.
2.4 Prevention of Fraud and Money Laundering
We follow regulations to prevent illegal activity, fraud, and money laundering. Information may be shared with authorities when required.
2.5 Service Improvement and Personalisation
Behavioural data is analysed to provide game recommendations, promotions, and offers based on your preferences, and to improve the overall user experience.
2.6 Compliance with Legal Obligations
Information may be used as necessary to comply with applicable laws, regulations, or judicial orders.
3 Cookies and Tracking Technologies
ow365 uses cookies and similar technologies to operate the website properly. Cookies are small text files stored on your device that improve your browsing experience.
3.1 Essential Cookies
These cookies are necessary for the basic functionality of the website, such as maintaining login sessions, ensuring security, and keeping gaming services running. The site will not function properly without them.
3.2 Functional Cookies
These cookies are used to remember your language preference, account settings, and previous usage patterns.
3.3 Analytical Cookies
Anonymous data is collected to analyse site traffic and improve services. You cannot be directly identified from this data.
4 Information Sharing with Third Parties
ow365 never sells your personal information. However, information may be shared with trusted parties in certain specific situations:
4.1 Payment Service Providers
Information necessary to complete financial transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment gateway. This process is fully encrypted and secure.
4.2 Technology and Game Providers
Our game providers including Pragmatic Play, Spribe, JILI, and PG Soft may use the minimum necessary information to deliver the gaming experience. All such partners operate under their own privacy policies.
4.3 Disclosure of Information for Legal Reasons
We have a legal obligation to disclose relevant information in response to valid requests from government authorities or law enforcement agencies, court orders, or anti-money laundering investigations.
4.4 Business Restructuring
In the event of a change of business ownership, merger, or acquisition, user information may be transferred to the new owner. You will be notified in advance in such cases.
5 Data Security Measures
ow365 has implemented industry-standard technical and administrative measures to keep your information secure:
- SSL Encryption: All data transmission between your device and our servers is secured through TLS/SSL encryption.
- Password Hashing: Your password is never stored in plain text — only a strong cryptographic hash is kept.
- Access Controls: Only authorised staff can access information on a need-to-know basis. Every access is logged.
- Firewall and Intrusion Detection: Our infrastructure is under continuous monitoring.
- Regular Security Audits: A third-party team of experts regularly tests our systems to ensure security.
- Data Backup: All critical data is regularly backed up in a secure location.
However, transmitting data over the internet is not entirely risk-free. We strive to ensure the highest level of security, but a 100% security guarantee is not possible.
6 Your Rights and Controls
As a user of ow365, you have the following rights over your personal information:
6.1 Right to Access
You have the right to know what information we hold about you. You can email [email protected] at any time to request a copy of your stored information.
6.2 Right to Rectification
If any information in your profile is incorrect or incomplete, you can request that it be corrected.
6.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal or regulatory obligations.
6.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you can turn off that service at any time from your account settings or by contacting us.
6.5 Data Portability
You may request to receive the information you have provided in a machine-readable format.
7 Data Retention Period
ow365 does not retain your information for longer than necessary. The retention policy for different types of information is outlined below:
7.1 Information for Active Accounts
All personal and transaction information is retained for as long as your account remains active.
7.2 Information for Closed Accounts
Even after an account is closed, financial and identity-related information must be retained for a set period in accordance with legal and regulatory requirements.
7.3 Cookie and Session Information
Session cookies are automatically deleted when the browser is closed. Persistent cookies generally have a lifespan of between 3 and 12 months.
7.4 Support Conversations
Records of conversations with customer support are retained for a set period for quality control and training purposes.
8 Protection of Minors' Information
ow365 is an entertainment platform for adults. You must be 21 years of age or older to use this platform.
We do not knowingly collect or process the personal information of anyone under the age of 21. Age is verified at the time of registration and subsequently confirmed through identity document verification.
9 Changes to the Privacy Policy
ow365 reserves the right to amend or update this Privacy Policy as needed. If any significant changes are made:
- The updated policy will be published on this page with the new date.
- You will be notified by email before the changes take effect.
- A notice will be displayed on the portal for significant changes.
If you continue to use the ow365 platform after the changes, it will be assumed that you have accepted the new policy. If you do not agree with the new policy, please request closure of your account.
10 Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 Bengali live chat is available on any page of the website
We always take your privacy concerns seriously and endeavour to resolve them as quickly as possible. ow365 is committed to operating a safe, fair, and transparent platform.
Want to learn more?
For any questions about our privacy policy or your information, contact us or read more about responsible gaming.